High-performing teams don’t just happen, they’re built on systems. In today’s DSO landscape, inconsistent workflows and communication breakdowns can drag down even your best teams. This session explores how to create a strategic digital stack that empowers your workforce at every level, from the front desk to regional ops, while improving engagement, execution, and retention.
More DSOs are turning to strategic outsourcing to reduce costs, streamline operations, and support overburdened in-practice teams. This case study explores how one multi-location DSO restructured its clinical and business operations by outsourcing key non-clinical roles, from insurance verification to treatment coordination, without compromising patient experience or quality of care.
Which functions are best suited for outsourcing vs. in-house retention
How to identify high-cost, low-impact roles that can be virtualized
How to integrate remote team members into clinic workflows and culture
J.W. is a global leader transforming the way the world views and sees work. As the visionary of SupportDDS and Zimworx—an Inc. 5000 company—he oversees five operational centers with over 1,800 team members across four continents.
J.W. blends high-performance business instincts with faith-driven philanthropy, donating 51% of all profits to ministries and charities around the globe.
Beyond the boardroom, JW is an adventurer and endurance enthusiast who has trekked to Everest Base Camp and Machu Picchu. He is a pilot, a podcast host, and a serial entrepreneur. An ordained minister and devoted husband of 30+ years, JW is laser-focused on a massive mission: empowering 20,000 team members by 2032.
You can’t scale what you can’t manage, and most DSOs are growing faster than their leaders. As DSOs expand across regions, many find themselves stuck between two extremes: overburdened executives managing too many clinics, and newly promoted managers who lack training or support. The result? Operational inconsistency, weak culture, and stalled performance. In this session, learn how leading DSOs are building leadership pipelines that work, turning hygienists into team leads, office managers into regional directors, and providers into clinical mentors.
How to identify high-potential team members before they burn out
What a structured leadership development program looks like at a DSO
How to track leadership readiness, performance, and impact with the right KPIs
The rapid expansion of AI in DSOs has shifted the conversation from “What can AI detect?” to “How does AI reshape operational excellence and clinical quality?” This session is designed for clinical leaders, CDOs, and operational executives who manage multi-location organizations. We will review how modern AI platforms provide benchmarking dashboards, provider-level quality metrics, risk heatmaps, hygiene optimization pathways, longitudinal radiograph comparisons, and performance-consistency insights at scale. Additional focus will be given to AI-supported onboarding, calibration, clinical education, and culture-building across geographically distributed teams. We will also address the unique challenges of implementation, change management, adoption readiness, provider trust, documentation alignment, and regulatory considerations for enterprise environments. Participants will leave with actionable strategies for using AI to improve patient outcomes, operational KPIs, and organizational culture while maintaining clinical autonomy and integrity.
From designing a clear “hero” offer and pricing architecture to staffing and scheduling that protects chair time, aesthetic dentistry can become a predictable revenue stream rather than a distraction. This session shares a practical playbook for owners and practice leaders looking to launch or grow aesthetics with operational discipline and a measurable patient acquisition system.
Defining a hero aesthetic offer that patients instantly understand, want, and are willing to pay for, then packaging it into clear tiers
Building a staffing and scheduling model that safeguards core dentistry productivity while creating consistent capacity for aesthetics
Implementing a 30-day patient acquisition funnel (existing patients + digital) with KPIs to track leads, consults, conversions, and retention
Founded in 1993, BTL is a global leader in medical devices, providing innovative solutions in dermatology, plastic surgery, med spas, orthopedics, joint and spine care, rehabilitation, dentistry, primary care, OB/GYN, and more. With 200+ patents and over 500 in-house engineers, BTL leverages technology and science to advance medical treatments. Its product portfolio includes EXOMIND™, EMSCULPT NEO®, EMFACE®, EXION™, EMSELLA®, and others. For more information, visit bodybybtl.com
